1. Agreement to Terms
    PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.

AFS Intercultural Programs, Inc. (“AFS”, “we”, or “us”), allows you access to and use of this website (“Website”) subject to these terms of use (the “Terms”).  This Website is a publicly available, informational site.

TO USE THE WEBSITE, YOU MUST AGREE TO THESE TERMS.  BY USING OR ACCESSING THE WEBSITE, YOU ACCEPT AND AGREE TO THESE TERMS.  YOU MAY NOT USE THIS WEBSITE IF YOU ARE UNDER 13 YEARS OF AGE.  IN ADDITION, WE MAY ASK YOU TO FURTHER ACKNOWLEDGE YOUR CONSENT AND AGREEMENT TO THE THESE TERMS AND/OR OUR PRIVACY POLICY AND OUR COLLECTION, USE AND SHARING OF CERTAIN PERSONAL INFORMATION, FOR EXAMPLE, BY REQUIRING YOU TO SIGN A SEPARATE AGREEMENT, CLICK “AGREE” OR TAKE SOME OTHER AFFIRMATIVE ACTION PRIOR TO YOUR ABILITY TO USE OR ACCESS CERTAIN PARTS OF OUR WEBSITE (“ADDITIONAL AGREEMENT”).  “YOU” AND “YOUR” AS USED HEREIN WILL REFER TO YOU.

  1. Language and Modification of Terms
    These Terms have been written in English (US).  To the extent any translated version of the Terms conflicts with the English version, the English version controls. We may amend these Terms from time to time. If we make material changes to the Terms, you may be asked to accept the Terms again upon entering the Website the first time after the Terms have been so changed. Any changes to these Terms will be effective immediately for new users of our Website and upon your accepting the new Terms or accessing/using the Website. Accepting the Terms or your continued use of the Website following the posting of such changed Terms on the Website shall indicate your acknowledgement of, and agreement to be bound by, such changes. The Website and the Services (defined below) may be modified over time as we add features or refine our products and services.  We may stop, suspend, or modify the Website or the Services at any time without prior notice to you.  We may also remove or edit any content on our Website or the Services, whether provided by us, or made available by you, at our sole discretion.
  2. Note to International Users
    RECOGNIZING THE GLOBAL NATURE OF THE INTERNET, USERS OF THE WEBSITE AND ITS SERVICES (DEFINED BELOW) AGREE TO COMPLY WITH ALL LOCAL LAWS AND RULES REGARDING ONLINE CONDUCT AND USE OF THE WEBSITE AND SERVICES.  ALSO USERS AGREE TO COMPLY WITH ALL APPLICABLE LAWS REGARDING THE SUBMISSION OR TRANSMISSION OF TECHNICAL AND PERSONAL DATA AND CONTENT, INCLUDING DATA AND CONTENT THAT MAY BE EXPORTED FROM AND TO THE UNITED STATES.  BY VISITING OUR WEBSITE AND USING ANY OF THE SERVICES, YOUR PERSONAL INFORMATION (AND ANY PERSONAL INFORMATION OF OTHERS THAT YOU DISCLOSE OR MAKE AVAILABLE) WILL BE PROCESSED IN ACCORDANCE WITH OUR PRIVACY POLICY http://www.afs.org/privacy-policy/ (“PRIVACY POLICY”).  SUCH PERSONAL INFORMATION MAY BE PROCESSED IN THE COUNTRY WHERE IT WAS COLLECTED, AS WELL AS IN COUNTRIES WHERE PRIVACY LAWS MAY BE LESS STRINGENT, INCLUDING THE UNITED STATES. BY USING THE WEBSITE OR THE SERVICES OR SUBMITTING ANY PERSONAL INFORMATION THROUGH THE WEBSITE OR SERVICES, YOU ARE EXPRESSLY CONSENTING TO THE COLLECTION, USE, PROCESSING, TRANSFER AND SHARING OF SUCH INFORMATION IN ACCORDANCE WITH THE PRIVACY POLICY. TO THE EXTENT YOU PROVIDE PERSONAL INFORMATION ABOUT A NAMED PERSON OR ENTITY THAT IS NOT YOU, YOU REPRESENT, WARRANT AND COVENANT THAT YOU HAVE THAT PERSON’S OR ENTITY’S CONSENT TO DO SO.
  3. Certain Definitions
    Terms: these terms of use that govern your access and use of the Website and its Services.

AFS: AFS Intercultural Programs, Inc., a non-profit, non-governmental organization incorporated under the laws of the State of New York, USA.

AFS Network Organizations: exchange organizations that are part of the AFS international network of exchange organizations.

Website: the website located at www.afs.org, governed by these Terms.  Users may be directed to other websites, including websites of AFS Network Organizations, related to their specific residences, affiliations, backgrounds and interests.  Other terms of use and privacy policies will govern those third-party websites and we encourage you to read them.

Services: all services provided on the Website.

User: means you, the individual accessing the Website and or using the Services.

  1. Website Overview
    The main purpose of the Website is to provide background, information, history and ideas about AFS and about intercultural exchange programs and opportunities, as well as provide guidance for participation and volunteering.
  2. Privacy
    You must carefully review our full Privacy Policy https://afs.org/global-privacy-policy, which is incorporated by reference herein, before deciding whether to become a User. The Privacy Policy lays out in detail our policy regarding the use, processing, transfer and storage of your information and any personal information about others that you provide.  By using the Website, you agree to the terms and practices of the Privacy Policy. You also acknowledge that your submission of personal information about you or others, as well as data, photos, videos, statements or other content is done so voluntarily and with the consent of any applicable third parties.
  3. Your Security
    Certain Users may request further information about a particular program, country or opportunity related to AFS, and if so, we may require you to provide information about yourself (such as identification or contact information) that will be used to properly direct your inquiry.  All Users agree that any information that you provide will always be correct, complete and kept up to date by you. You will be responsible for all activities that occur during your visit, and therefore you agree to provide accurate information.  You must not use false information or unauthorized means such as an automated device, bot, script, crawler, scraper or spider.  We cannot and shall not be liable for any loss or damage arising from your failure to comply with these requirements. You will not: (a) provide any false information as part of your request for additional information or in connection with the Website; or (b) input information for anyone other than yourself.
  4. Your User Content and Conduct
    You understand that all information, data, personally identifiable information, text, images, video, audio, software, or other materials that you upload, post or otherwise make available on the Website or in the database, or privately transmit to another User through the Website (“User Content”), are your sole responsibility and not AFS’s responsibility (other than in the treatment of certain data in compliance with its Privacy Policy).  You represent and warrant that you have all necessary rights to upload, post, email, transmit or otherwise make available via the Website or any of the Services such User Content. You represent and warrant that you shall comply with all applicable laws, including without limitation, local laws in your jurisdiction, with respect to any upload, post, email, transmission or other communication or submission made by you via the Website or using any of the Services, including all User Content.
    You agree that you will not solicit, collect, or use the information or login credentials of other Users of the Website or the Services and that you will not change, alter or modify the Website or the Services or change, alter or modify another website so as to falsely imply that it is associated with the Website or the Services or AFS.
    You agree that you will not use any part of the Website or Services to:
    a. upload, post, share, email, print, transmit, link to or otherwise make available any User Content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically, sexually or otherwise objectionable;
    b. harm third parties in any way;
    c. impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity;
    d. forge headers or otherwise manipulate identifiers in order to disguise the origin of any User Content transmitted through the Website or Services;
    e. upload, post, print, email, transmit, link to or otherwise make available any User Content that you do not have a right to make available via the Website under any law or under contractual or fiduciary relationships;
    f. upload, post, email, print, transmit, link to or otherwise make available any User Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights (“Rights”) of any party;
    g. upload, post, email, transmit, link to or otherwise make available any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation;
    h. upload, post, email, transmit, link to or otherwise make available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
    i. disrupt the normal flow of dialogue, or otherwise act in a manner that negatively affects other Users’ ability to engage in real time exchanges;
    j. interfere with or disrupt the Website or Services or servers or networks connected to the Website or Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Website or Services;
    k. intentionally or unintentionally violate any applicable local, state, national or international law;
    l. provide material support or resources (or to conceal or disguise the nature, location, source, or ownership of material support or resources) to any organization(s) designated by the United States government as a foreign terrorist organization pursuant to section 219 of the Immigration and Nationality Act;
    m. “stalk” or otherwise harass another;
    n. collect or store personal data about other Users or third parties in contravention of the Privacy Policy;
    o. offer the Services to any third party. You may not use or exploit any portion of the Website or Services to provide any commercial services to third parties other than through AFS.
    You acknowledge, consent and agree that AFS may access, preserve, and disclose your User Content if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these Terms; (c) respond to claims that any User Content violates the rights of third-parties or other claims of abuse; (d) respond to your requests for customer service; or (e) protect the rights, property, or personal safety of AFS, their users and the public. You understand that the technical processing and transmission of the Website and Services, including your User Content, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
    Although AFS cannot monitor the conduct of its Users, it is also a violation of these Terms to use any information obtained from the Website or Services in order to harass, abuse, or harm another person.
    You grant to AFS a world-wide, royalty-free, perpetual, irrevocable, transferable, non-exclusive and fully sub licensable right and license to use, reproduce, modify, adapt, publish, translate, prepare derivative works of, distribute, perform and display any and all User Content (in whole or part) that you post or submit to the Website, and the right to incorporate the User Content in other works, in any form, media, or technology now known or later developed. The foregoing does not apply to personally identifiable information you submit, which is subject to our Privacy Policy.  You represent and warrant that: (a) you have the right to grant the foregoing license and to post and submit the User Content; and (b) the User Content as posted and however used by AFS in accordance herewith will not infringe, misappropriate, or violate any third party rights (including any intellectual property rights).

If you become aware of any abuse or misuse of the Website or Services by any person, please contact us at [email protected]

  1. Content Removal
    Every day many individuals and organizations may post User Content and information via the Website.   AFS reserves the right to edit, delete or remove any User Content for any reason, including violations of these Terms, or any applicable laws (including laws protecting the safety of others, intellectual property laws, and employment laws).  Users who feel that their content has been removed in error may contact us here: [email protected]   You may request that we delete any information or content that you have provided via the Website. However, we have no control over information previously shared with other Users or third parties.
  2. Copyright Infringement Policy
    AFS takes claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law (including, in the United States, the Digital Millennium Copyright Act), and we maintain a policy of terminating the access of repeat offenders. If you believe any materials accessible on or from the Website infringe your copyright, you may request removal of those materials (or access thereto) from the Website by submitting written notification to our staff.
    The written notice must include substantially the following:
    • your physical or electronic signature;
    • identification of the copyrighted work you believe to have been infringed or, if the claim involves multiple works on the Website, a representative list of such works;
    • identification of the material you believe to be infringing in a sufficiently precise manner to allow us to locate that material;
    • adequate information by which we can contact you (including your name, postal address, telephone number and, if available, e-mail address);
    • a statement that you have a good faith belief that use of the copyrighted material is not authorized by the copyright owner, its agent or the law;
    • a statement that the information in the written notice is accurate; and
    • a statement, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

You can reach us as follows:

In writing:
AFS Intercultural Programs
Attn: Legal Department
5 Hanover Square, Suite 200, 2nd floor
New York, New York, 10004 USA

By email:
Email: [email protected]

  1. Ownership of Content and Intellectual Property Rights
    AFS owns the Website and all Services and content therein (other than your User Content)
    (“Website Content”) and all worldwide intellectual property rights relating to the foregoing. Except as expressly authorized by AFS, you may not copy, distribute, sell, lease, perform, display, sublicense, modify or prepare derivative works of the Website or Website Content, in whole or in part. AFS reserves all rights not expressly granted to you under these Terms. Any use of the Website not expressly permitted by these Terms will be deemed a breach of these Terms and may violate copyright, trademark, and other laws.
  2. Trademarks
    AFS and associated brands and designs are the trademarks of AFS. You must not use any such trademarks unless you have a valid, written agreement or consent from AFS to do so. All third-party trademarks on the Website are the property of their respective owners.
  3. Third-party information, links and websites
    The Website and Services may provide, or third parties may provide, links to other web sites or resources, including those controlled by AFS Network Organizations.  AFS has no direct control over third-party owned sites and resources, thus, you acknowledge and agree that AFS is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any advertising, products, services or other materials on or available from such sites or resources. You further acknowledge and agree that AFS shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such goods or services available on or through any such site or resource. Many third-party sites and services have their own terms of use and privacy policies that differ from ours. These Terms and the Privacy Policy only apply to our Website and do not apply to any other sites or services. For AFS Network Organizations websites please refer to the Terms of Use/Privacy Policies available in each of those sites.

The nature of the Website is one that contemplates that Users and third-parties (including other Users) will provide certain information that is stored or displayed on the Website. Your viewing and use of such third-party information and your interaction, correspondence or transactions with third parties while using the Website, offline or otherwise (collectively, “Third Party Interactions”), are solely between you and such third parties.  You agree that AFS shall not be responsible or liable for any loss or damage of any sort incurred in connection with your Third Party Interactions or the presence of or ability to communicate or transact with such third parties via the Website or otherwise. AFS reserves the right (but is not obligated) to monitor, or take any action we deem appropriate regarding, disputes between you and third parties using the Website. To the extent permitted under applicable laws, you hereby release AFS from any and all claims or liability related to: (a) any User Content posted on the Website by you or third parties; (b) the conduct, whether online, offline or otherwise, of any third party or other User or (c) any of your Third Party Interactions.  You hereby waive California Civil Code Section 1542 (and any similar provision in any other jurisdiction) which states: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH, IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR.”

  1. Termination
    You agree that AFS may in its sole discretion, without prior notice, immediately terminate your access to the Website and the Services for any reason or no reason.  Potential causes for such termination include, but are not limited to, (a) breaches or violations of these Terms, (b) requests by law enforcement or other government agencies, (c) discontinuance or material modification to the Website or Services (or any part thereof), and (d) unexpected technical or security issues or problems. Termination of your access includes (i) removal of access to all offerings of the Services, (ii) deletion of your information, and (iii) barring further use of the Website and Services. Further, you agree that all terminations are made in AFS’s sole discretion, and that AFS shall not be liable to you or any third-party for any termination of your access.
  2. Disclaimer Of Warranties
    YOU EXPRESSLY UNDERSTAND AND AGREE THAT:
    a. YOUR USE OF THE WEBSITE AND SERVICES IS AT YOUR SOLE RISK. THE WEBSITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. AFS EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
    b. AFS MAKES NO WARRANTY THAT (i) THE WEBSITE AND SERVICES WILL MEET YOUR REQUIREMENTS, (ii) THE WEBSITE AND SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE AND SERVICES WILL BE ACCURATE OR RELIABLE, and (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL OBTAINED BY YOU THROUGH THE WEBSITE AND SERVICES WILL MEET YOUR EXPECTATIONS.
    c. USING ANY MATERIAL DOWNLOADED, VIEWED OR OTHERWISE OBTAINED THROUGH THE USE OF THE WEBSITE AND SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.
    d. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM AFS OR THROUGH OR FROM THE WEBSITE AND SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
  3. Limitation Of Liability
    (A) YOU EXPRESSLY UNDERSTAND AND AGREE THAT AFS SHALL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF AFS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE WEBSITE AND/OR THE SERVICES; (ii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iii) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE WEBSITE OR SERVICES; OR (iv) ANY OTHER MATTER RELATING TO THE WEBSITE OR SERVICES.
    (B) YOU EXPRESSLY UNDERSTAND AND AGREE THAT AFS SHALL NOT BE LIABLE TO YOU FOR ANY LOSS OR DAMAGE THAT MAY BE INCURRED BY YOU IN CONNECTION WITH:
    • ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY INFORMATION POSTED ON THE WEBSITE;
    • ANY CHANGES THAT AFS MAY MAKE TO THE WEBSITE, OR ANY PERMANENT OR TEMPORARY CESSATION IN THE PROVISION OF THE WEBSITE (OR ANY FEATURES WITHIN THE WEBSITE);
    • THE DELETION OF, CORRUPTION OF, OR FAILURE TO STORE, ANY CONTENT AND OTHER COMMUNICATIONS DATA MAINTAINED OR TRANSMITTED BY OR THROUGH YOUR USE OF THE WEBSITE;
    • YOUR FAILURE TO PROVIDE AFS WITH ACCURATE INFORMATION; YOUR FAILURE TO KEEP ANY SIGN-ON DETAILS SECURE AND CONFIDENTIAL;
    • ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY THIRD PARTY.
    • ANY THIRD PARTY INTERACTION;
    • YOUR ACCEPTANCE OR REJECTION OF ANY INDIVIDUAL WITH RESPECT TO ANY PROGRAM;
    • YOUR SERVICES OR PARTICIPATION WITH RESPECT TO ANY PROGRAM; OR
    • ANY THIRD PARTY’S ACTIONS, OMISSIONS OR CONDUCT RELATED TO ANY PROGRAM.
    THE LIMITATIONS ON AFS’S LIABILITY TO YOU IN THE ABOVE PARAGRAPHS SHALL APPLY WHETHER OR NOT AFS HAS BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. AFS’S TOTAL CUMULATIVE LIABILITY IN CONNECTION WITH THE WEBSITE, WEBSITE CONTENT, ANY SERVICES, AND THESE TERMS WILL AT ALL TIMES BE LIMITED TO FIFTY U.S. DOLLARS ($50 USD).  THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT.

Users who publish personal information of others or information regarding their organization via the Website must understand the risks they are exposing themselves to by sharing information and making it available via the Website. AFS is not responsible for damages caused by third-party information or data submitted or published by Users or the inappropriate use of such information by third parties or other Users.   

If you have a dispute with another individual or organization, you understand that AFS is not required to assist you in the dispute. You hereby agree to release AFS from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with any such disputes or the use of the Website and the Services. You assume total responsibility and risk for your use of the Website and Services. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all information you access or obtain through the Website and the Services.

  1. Exclusions And Limitations
    SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THE EXCLUSIONS AND LIMITATIONS OF LIABILITY CONTAINED IN THIS DOCUMENT WILL APPLY TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW.
  2. No Third Party Beneficiaries
    YOU AGREE THAT THERE SHALL BE NO THIRD PARTY BENEFICIARIES TO THIS AGREEMENT.
  3. Indemnification
    You agree to defend, indemnify and hold AFS, AFS Network Organizations, and their subsidiaries, affiliates, officers, agents, consultants and employees harmless from all losses, liability, damages, costs and fees, including reasonable attorneys’ fees, arising out of a claim or demand made by any third party related to your access and use of the Website and the Services, your User Content, your violation of these Terms or the Privacy Policy, a breach of any representation or warranty made by you, or your violation of any laws or rights of another.  For purposes of this Section, “affiliates” means, with respect to AFS, any person or entity directly or indirectly controlling, controlled by or under common control with AFS, and “control” means, the power, directly or indirectly, to direct or cause the direction of the management and policies of another, whether by the ownership of capital stock or voting interests, or otherwise.
  4. Electronic Communications
    For contractual purposes, you (a) consent to receive communications from AFS in an electronic form (whether we post notices on the Website or communicate with you via email); and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications would satisfy if it were be in a hardcopy writing. The foregoing does not affect your non-waivable rights. Any notices to you from us may be made by either email or regular mail.
  5. General Provisions
    These Terms and the Privacy Policy constitute the final, complete, and exclusive agreement between you and AFS regarding the Website and supersede all prior or contemporaneous agreements, understandings, and communications, whether written or oral, between you and AFS (including, but not limited to, any prior versions of these Terms).  These Terms and the resolution of any controversy or claim arising out of or related to these Terms or the Website (“Claim”) shall be governed by and construed in accordance with the laws of the State of New York, without giving effect to any principles of conflicts of law, and you agree that the venue with respect to any dispute between you and AFS will rest exclusively in the state and federal courts of New York County, New York.  AFS’s failure to insist upon strict enforcement of any provision of these Terms shall not be construed as a waiver of any provision or right. All waivers will be effective only if in writing. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions of these Terms will be enforced in accordance with their terms. You acknowledge that the Website and Website Content contains valuable trade secrets and proprietary information of AFS, that any actual or threatened breach of the Section entitled “Ownership of Content and Intellectual Property Rights” will constitute immediate, irreparable harm to AFS for which monetary damages would be an inadequate remedy, and that injunctive relief is an appropriate remedy for such breach. The section headings in these Terms are for convenience only and have no legal or contractual effect. “Includes” and “including” are not limiting.  Regardless of any statute or law to the contrary, you hereby waive your right to bring any Claim against AFS more than 1 year after such Claim first arose.

Política de quejas sobre el servicio de AFS

Política de quejas sobre el servicio de AFS

Política de quejas sobre el servicio de AFS

AFS Programas Interculturales de Honduras (AFS) se compromete a garantizar experiencias de alta calidad para todos sus participantes. Esto requiere que todas las partes interesadas trabajen juntas en un proceso de mejora continua de nuestros programas y servicios. Teniendo esto en cuenta, agradecemos e invitamos a recibir comentarios de carácter positivo o crítico sobre todas las actividades de AFS.

Puede presentar una queja sobre cualquier situación que haya ocurrido en relación a su experiencia con AFS, ya sea con un voluntario local, un miembro del personal/staff de AFS o un miembro de la Junta Directiva de AFS.

Las situaciones o quejas relacionadas al personal/staff o voluntarios deben abordarse de la siguiente manera:

Las quejas relacionadas con el personal, staff o voluntarios deben abordarse de acuerdo con las políticas de personal/staff y voluntariado establecidas. AFS abordará las quejas sobre los miembros del personal/staff/voluntarios de manera coherente con sus términos y condiciones de empleo o voluntariado.

Las situaciones o quejas relacionadas a los participantes deben abordarse de la siguiente manera:

Las quejas relacionadas con los participantes deben abordarse de acuerdo con las políticas establecidas para dichas quejas. La investigación, comunicación y resolución de quejas relacionadas con los participantes deben cumplir con las obligaciones de AFS de apoyo a los participantes con los países socios. Cuando la gravedad, la urgencia y la seguridad de los participantes u otras personas estén involucradas, los voluntarios y los líderes voluntarios buscarán el consejo y la asistencia del personal de AFS lo antes posible.

Todas las quejas sobre el servicio deben dirigirse a: [email protected]

Compromiso con su queja

Con respecto a cualquier queja sobre el servicio (“Queja”), AFS se compromete con los siguientes principios:

Acción inmediata: se acusará recibo de su queja dentro del plazo de siete días. Por lo general, se le proporcionará una respuesta detallada en un plazo de cuatro semanas. Si no podemos responder dentro de las cuatro semanas, le informaremos los motivos de la demora y la fecha prevista en la que le proporcionaremos nuestra respuesta;

Objetividad: Su queja será investigada por un voluntario o miembro del personal/staff, que no estuvo involucrado en la situación sobre la cual se queja y está reportando a la persona designada de resolverla.

Confidencialidad: Se respetará la privacidad de todos los involucrados en la situación que es objeto de su Queja, y la confidencialidad siempre que sea posible;

Capacidad de respuesta: la respuesta que recibirá por parte de AFS abordará los asuntos específicos de su queja y proporcionará detalles sobre cómo pretendemos investigar y abordar los problemas planteados en su queja;

Bajo costo: nos esforzaremos por minimizar cualquier gasto involucrado en la presentación de su queja sobre el servicio de AFS;

Oportunidad de revisión: si no está satisfecho con la respuesta inicial a su queja, puede solicitar la misma escale para una revisión adicional a un miembro del personal/staff de más alto nivel o al Designado por la Junta de AFS Honduras. Sin no está satisfecho con la respuesta proporcionada por el Designado por la Junta de AFS Honduras, puede comunicarse con el Asesor Jurídico de AFS Intercultural Programs, Inc. en [email protected] o por carta dirigida al Asesor General de AFS International, 71 West 23d St., sexto piso, Nueva York, NY 10010 EE. UU.

Conveniencia: Puede presentar su queja verbalmente, por escrito, en persona, por teléfono o por correo electrónico. Si presenta una queja verbal, crearemos un registro escrito de su queja y le proporcionaremos un reconocimiento para sus registros.

¿Cómo puedo presentar una queja?

Elija una de las siguientes opciones:

Presente su queja con un voluntario local de AFS;

Escriba o envíe un correo electrónico al director nacional [email protected].

Al delegado de la Junta Directiva de AFS Honduras en [email protected]

Llame a la Oficina Nacional de AFS Honduras al 2232 5202 o al 9539 0024

NOTA: si AFS Honduras no ha designado un delegado para recibir las quejas, las quejas pueden remitirse al Asesor Jurídico de AFS International en 5 Hanover Square, Suite 200, 2nd floor, New York, New York, 10004 EE. UU., Enviando un correo electrónico a [email protected] La Política de quejas de negocios internacionales de AFS está disponible aquí: http://www.afs.org/business-complaint-policy/